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Concierge Services

Below you will find a list of services provided. However, the services provided by My Personal Concierge are a little different than you might be use to. I take pride in getting to know my clients so I can provide an exceptional and unique experience.


In many cases, the first step is scheduling a call with a potential client to discuss their current situation and what they might be looking for.


In getting to know the client and building a connection I am able to provide a creative solution that meets their needs.


It is extremely important to me that clients walk away feeling a connection with me and not treated as a transaction.

If you don't see something that meets your unique needs, let me know and we can arrange a free consultation.

FINE PRINT

*** Please note that a minimum of one (1) hour of service will be charged for concierge services.

*** Clients utilizing services are required to make a pre-payment before the scheduled service appointment. An invoice will be provided prior to scheduled session.


*** Clients are responsible for the cost of all purchases made on their behalf. Amounts owing will be indicated on client invoices.

*** A fee for travel time will be applied to clients outside of Sherwood Park.

*** A premium rate of $10 per hour for evening and weekend sessions will be charged.

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Cancellation Policy


We understand that sometimes circumstances may arise that require you to cancel or reschedule your cleaning session. To ensure fairness to both our clients and our team, we have established the following cancellation policy:

Notification Period:
To avoid any cancellation fees, we require a minimum of 24 hours' notice prior to your scheduled session.

Cancellation Fees:
If you cancel within less than 24 hours of your scheduled session, a cancellation fee of 50% of the session amount will incur. Should you cancel within 12 hours of your scheduled session, a cancellation fee of 100% will be charged. Cancellation fees will be deducted from your pre-paid session.

** Should we need to initiate a cancellation or reschedule your session, no fee will apply, We will do our best to reschedule for a time convenient to you. In the event  we can’t find a time convenient for both parties, a credit or refund would be given for the missed session.

Rescheduling:
If you need to reschedule your session, please let us know at least 24 hours in advance; we will do our best to accommodate your request. Should we not be able to accommodate, a cancellation fee may apply, as indicated above.

Concierge Services & Rates: Text
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SHOPPING

Click and collect grocery pick up
Ordering and sending flowers
Purchase returns
Merchandise pick-up
Special occasion shopping

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HOUSE MAINTENANCE

Light house tidying and cleaning
House organization
Be present during visit from repair person

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LAUNDRY SERVICES

Wash, dry, and fold laundry
Drop off and pick up dry cleaning

Concierge Services & Rates: Services
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VEHICLE MAINTENANCE

Fuel vehicle
Vehicle detailing
Maintenance service appointments

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FOOD SERVICE

Meal preparation
Food inventory
Grocery list
Arrange catering services

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VACATION COVERAGE

House sitting
Mail pick-up
Airport drop off and pick up
Essential purchases prior to return home

Concierge Services & Rates: Services
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PERSONAL ASSISTANT

Schedule appointment
Order and send flowers
Pay bills
Post office pick up or drop off
Personal errands
Transportation

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EVENT PLANNING

Design
Shopping
Set-up
Clean up
Day off coordination
Vendor research and selection

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SMALL BUSINESS SERVICES

Administrative support
Email and calendar management
Vacation coverage
Client bookings

Concierge Services & Rates: Services

Concierge Service Rates & Packages

A La Cart

For clients in need of occasional help or small projects. This service is billed at a rate of $45 per hour.

Packages

Best option for clients who have the requirement for assistance on a regular basis.

There are three packages available to cater to the client’s individual needs.

Hours purchased as part of a package remains available for 30 days after purchase.

Packages are based on availability and not always available for purchase.

PREMIUM

This package provides 40 hours of service and has a one-time fee of $1200; Savings of $600.

STANDARD

This package provides 25 hours of service and has a one-time fee of $875; Savings of $250.

BASIC

This package provides 16 hours of service and has a one-time fee of $640; Savings of $80.

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Concierge Services & Rates: Services
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